Your satisfaction is very important to us. Our complaints procedure gives everyone the opportunity to express dissatisfaction. We will then do our utmost to find a suitable solution. After all, service, reliability, quality and satisfaction are of paramount importance to WalkingPad.

How can you report your complaint?
Contact us as soon as possible if you have a complaint, partly to limit any damage. According to the law, a complaint is made on time if it is done within two months of discovery. It is in your interest to make your complaint known in writing, you can do this by emailing us or sending a letter to:

Mail address:
customerservice@walkingpad.nl

Physical mail:
WalkingPad
Attn. Complaints procedure
Herastraat 43-02
5047 TX Tilburg

Of course, it is also possible to make your complaint known by telephone at the following telephone number:
+31(0)13 8080 212 (Mon-Fri 8am-6pm)

What happens to your complaint?
We aim to process and resolve your complaint within 1 working day. If this is not possible, you will receive a message within 3 working days at the latest with:

A confirmation of your complaint, who will handle your complaint and the expected resolution time.

A message with the resolution of your complaint. If we cannot offer you the solution you require, we will, in consultation with you, look at other options.

We recommend that you first report any complaints to us by emailing customerservice@walkingpad.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur . Since February 15, 2016, it has also been possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.